Refund Policy

At our store, we want you to be completely satisfied with your purchase. This policy outlines how returns, exchanges, and refunds are handled.

1. Return Window

  • Returns are accepted within 30 days from the date of purchase or 14 days from delivery, whichever is later.

  • Products must be in original condition, unworn, and unwashed with all tags attached.

  • Items returned without prior authorization will not be accepted.

2. Defective or Incorrect Items

  • If an item is defective, damaged, or incorrect, please contact us immediately upon receipt.

  • Provide photos or a short video as proof.

  • Our team will arrange a replacement or full refund at no additional cost.

3. Refund Guidelines

  • Refunds are issued after the item has been inspected and approved.

  • Full refunds are provided for defective or incorrect items.

  • Partial refunds may be issued for items returned for reasons other than defects, excluding shipping costs.

  • Refunds are processed within 7 business days to the original payment method.

4. Exchanges

  • Exchanges require returning the original item first.

  • Customers are responsible for shipping costs for exchanges unless the issue was caused by us.

5. Cancellations

  • Orders can be canceled before shipment.

  • Once an order has been processed or shipped, it cannot be canceled.

6. Shipping Costs

  • Return shipping is the responsibility of the customer, unless the return is due to our error.

  • Use a trackable shipping service to prevent lost packages.

7. Contact Information

  • For assistance with returns, refunds, or exchanges, contact our support team at service@essentialsclothesus.us.