FAQs

  • Can I place an order without registering?
    Yes, guest checkout is available. Registering allows faster checkout, order tracking, and access to exclusive offers.

  • How long will it take to receive my order?
    Delivery times vary by location. Typical ranges are 8–25 business days depending on the destination and courier services.

  • What if I entered the wrong shipping address?
    Contact our support team immediately. If the order hasn’t shipped, we can update the address. Once shipped, changes are not guaranteed.

  • Are your products true to size?
    Size charts are available on each product page. We recommend measuring yourself to ensure the best fit.

  • Can I return or exchange items?
    Yes, returns and exchanges are accepted within the timeframe and conditions stated in our Return & Refund Policy.

  • Do you ship internationally?
    Yes, we ship to over 200 countries. Shipping fees, customs duties, and import taxes are the customer’s responsibility.

  • How can I pay for my order?
    We accept Visa, MasterCard, American Express, and PayPal. All transactions are secure.

  • Will I be notified when my order ships?
    Yes, a shipping confirmation email with tracking details will be sent once your order is processed.

  • Do you offer discounts or promotions?
    Occasionally, yes. Sign up for newsletters or check our website for current deals.

  • Can I cancel a pre-order?
    Pre-orders can be canceled before shipment. Once shipped, cancellation is not possible.

  • How can I ensure my package is delivered safely?
    Provide an accurate address, consider secure delivery locations, and track your package using the provided tracking number.

  • What if my package is damaged in transit?
    Contact our support team immediately. We may request photos or videos to process a replacement or refund.

  • Do you provide product care instructions?
    Yes, detailed washing and care instructions are included on the label and product page.

  • Are your payments secure?
    Yes, we use SSL encryption and trusted payment gateways to protect all financial information.

  • Who should I contact for further help?
    For questions or issues, email our support team at service@essentialsclothesus.us
    .